I continue to notice how the needs of people rarely completely align with the perceptions of other people around them as issues become more and more tense. What causes tension? Money? Time? Effort? Ability? The art of negotiation is to know who you are and ensure that clarity is established between you and the person that you are having dealings.
All of these cause tension when people are unable to be clear on perception or message delivery. Tension increases as clarity is fogged by personal beliefs, core values, and fears in communication or the message being communicated. Certainly this can be mitigated by having courage and walking the walk.
The six steps to walking the walk to align perceptions even if agreement is not met:
Clearly state your position and if needed the rationale (core value, company policy, or legal precedent)
- Clearly offer choices to the ideas that are available and if choices are not available inquire with the other person possible solutions
- Reach for the best possible agreement or move the idea forward to be addressed at a later time
- Email a follow up to where the discussion ended including what was discussed and what the next steps are for agreement
- Follow up the conversation and seek agreement and follow up with an email
- Stick to your core values if agreement could not be met with resolution and dignity
- Do not yield on the core values, company policy or the legal precedent as an employee or an employer when reaching agreement
Live to see another day because this is only a small blip in your overall life. Truly, which hill are you willing to ‘die’ on? Also, remember that when you make a deal be sure that it is OK to replicate with others because others will certainly find out about it and if it is great they will want it too!